Return/Refund Policy

At Ignite Super Platform, we value customer satisfaction and strive to ensure that our services meet your expectations. However, we understand that sometimes you may need to request a refund or return. Below is our Return and Refund Policy, which outlines the terms and conditions under which refunds may be granted.

1. Subscription Refund Policy

Our subscription plans are billed either monthly or annually, based on the option you choose at the time of purchase. Here’s how our refund policy applies to both:

Monthly Subscriptions
Monthly subscriptions are non-refundable once the billing cycle has begun. However, you can cancel your subscription at any time, and you will continue to have access to the services until the end of the current billing cycle.

Annual Subscriptions
Annual subscriptions are eligible for a prorated refund if the cancellation occurs within the first 30 days of purchase. After the 30-day period, no refunds will be issued, but you can still cancel your subscription and access the services until the end of the current subscription period.

2. Add-On Purchases (Custom Branded Mobile App, Additional Features)

Add-on purchases, such as custom-branded mobile apps, are final once development or integration has begun. Refunds for add-ons will only be considered if a written cancellation request is submitted within 7 days of purchase and if the work on the add-on has not started.

3. Conditions for Refunds

To request a refund, the following conditions must be met: The service must not have been fully utilized or completed (for services like mobile app development). Refund requests must be made in writing within the applicable refund period (30 days for annual plans, 7 days for add-ons). Ignite reserves the right to approve or deny refund requests based on the eligibility and conditions mentioned in this policy.

4. How to Request a Refund

To request a refund, follow these steps: Contact our customer support team at [email protected] with your request, stating your reason for the refund. Our team will review your request and notify you of the approval or rejection of your refund within 7 business days. If approved, your refund will be processed, and the credit will be applied to your original payment method within 10 business days.

5. Refund Exemptions

The following are exempt from our refund policy:
Partial months of service.
Promotional and trial offers.
Renewal fees once a subscription has auto-renewed.

6. Cancellation Policy

You can cancel your subscription at any time by accessing your account settings in the Ignite platform or by contacting our support team. Once canceled, your subscription will remain active until the end of the current billing cycle, at which point it will not renew.

7. Modifications to the Refund Policy

Ignite reserves the right to modify or update this Refund Policy at any time, and any changes will be posted on this page. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions regarding our return and refund policy, please contact us:
Email: [email protected]