In using our Services, you provide us with the following information which we store securely:
Contact information such as name, email address, mailing address, phone number and country Profile information such as a username, profile photo, and job role Preferences information such as notification and marketing preferences
We ask for and collect personal information from you when you submit web forms on our websites or when you participate in any interactive features of our Services, participate in a survey, competition, promotion, activity or event, apply for a job, request customer support, download content, communicate with us via third party social media sites, or otherwise communicate with us.
Analytics information also consists of data we collect as a result of running queries against Operational Data across our user base for the purposes of generating Usage Data. “Usage Data” is aggregated data about a category or group of features, services, or users that is not of itself personal information. It is also data about our Subscribers and their business. We may incidentally come across sensitive or personal information when we compile Usage Data.
We are continually striving to improve Ignite. Being able to identify how retailers are using our product plays a big part in helping us to make our software better. We may use information about you for purposes such as: Enabling you to access and use our Services Displaying historical sale information Sending you marketing, advertising, educational content and promotional messages and other information that may be of interest to you, including information about us, our Services, or general promotions for business partner campaigns and services. You can unsubscribe or opt-out from receiving these communications described below under “How You Can Protect Your Information” To administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by us or our business partners In the case of retail stores, to share the name of the retail store with potential customers to encourage them to use our Services Measuring, customizing and improving the Services and developing new products Sending to you service, support and administrative messages, reminders, technical notices, updates, security alerts and information requested by you Investigating and preventing fraudulent transactions, unauthorized access to Services, and other illegal activities Where we need your personal information for any other purposes, it will be obvious from the circumstances as to the purposes for which we require that personal information from you.
When you use the Services, we may share your information only as described below:
Our websites offer publicly accessible community services such as blogs, forums, and wikis. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account. To request removal of your personal information from a Ignite community service, please contact us using the information listed below. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to and why.
We use and work with third party service providers and our trusted Business Partners to provide application development, hosting, website, infrastructure, maintenance, backup, payment processing, customer relationship management, marketing, accounting, human resources, business intelligence and analytics, data enrichment, customer support and other services for us. These service providers may have access to or process your information for the purpose of providing those services for us. Some of our pages use white-labelling techniques to serve content from our service providers while providing the look and feel of our site. Please note that you are providing your information to these third parties acting on behalf of Ignite. These third parties are located in countries which may be outside of your location. We also share your contact information with select trusted Business Partners, such as our partners who integrate with Ignite services, to enable them to contact you about their services (as they relate to your Ignite Services). We also obtain contact information from select Business Partners to better understand your preferences and to deliver you more personalized marketing.
You can give third parties access to your and your end users’ information on the Services. For example, you may wish to integrate Ignite with a third party appointment scheduling service that requires access to the email addresses you collect from your end users, in order for that appointment service to send reminder emails on your behalf and at your direction. Just be aware that such third party’s use of this information will be governed by the terms and privacy policies of the third party.
We may share aggregated or other non-personal information that does not directly identify you with third parties in order to improve our Services.
Updating your Personal Information via the Services:You may access, change, or correct information about you by logging into your Ignite account at any time or by making a request to us using the contact details below, in which case we may need to verify your identity before granting access or otherwise changing or correcting your information.
If you wish to deactivate your Ignite account, you may do so by logging into your Ignite account and following these instructions or by emailing us using the contact details provided below.
You may opt out of receiving promotional communications from Ignite by using the unsubscribe link within each email or contacting us via our home page or sales team. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding Services (e.g., account verification, purchase and billing confirmations and reminders, technical and security notices).
California law permits residents of California to request certain details about information we disclose to third parties for direct marketing purposes. If you are a California resident and would like to request this information, please contact us at the address listed below.
In addition to the rights listed above, if you are in the EEA you also have rights to: Know what personal information we hold about you, and to make sure it’s correct and up to date Request a copy of your personal information or ask us to restrict processing of or delete it Object to our continued processing of your personal information If you’re not happy with how we are processing your personal information, you have the right to complain to your local information protection authority. Your local data protection authority will be able to give you more information on how to submit a complaint. You can request to exercise these rights by emailing email@example.com.