FAQ’s

Most popular

General Questions

What is Ignite?
Ignite is a Business Super App that provides an all-in-one solution to help businesses run their online operations, from setting up an online storefront to managing payments, shipping, marketing, and more.
What services does Ignite offer?
Ignite offers a range of services including an online storefront, Point of Sales, Social Commerce, Pay via Links, Online Payments, Shipping and Logistics, Marketing, Customer Ledger, eInvoicing, Shop App, Reporting and Analytics, and 3rd party integrations.
How can I get started with Ignite?
To get started with Ignite, simply sign up on our website and choose a plan that fits your needs. Once you've signed up, you can start setting up your online store and configuring your business settings.
How do I get support from Ignite?
Ignite provides support through email, phone, and live chat. Our support team is available 24/7 to help you with any questions or issues you may have.
Is Ignite secure and compliant with data privacy regulations?
Yes, Ignite takes data privacy and security very seriously. We are fully compliant with data privacy regulations and use the latest security technologies to ensure that your data is safe and secure.
What payment options are available with Ignite?
Ignite supports a wide range of payment options including credit cards, PayPal, Apple Pay, and Google Pay.
Does Ignite integrate with third-party applications?
Yes, Ignite integrates with a wide range of third-party applications including accounting software, marketing tools, and shipping providers.
Can I customize the appearance of my storefront with Ignite?
Yes, Ignite provides a range of customization options to help you create a unique and professional-looking storefront. You can choose from a range of templates and themes, and customize your store's colors, fonts, and layout.
Can I import my existing products and customer data into Ignite?
Yes, Ignite provides tools to help you import your existing products and customer data into your Ignite store.
Can I use Ignite to manage multiple sales channels?
Yes, Ignite provides tools to help you manage multiple sales channels including your online store, social media, and in-person sales.
How does Ignite help with marketing and customer engagement?
Ignite provides a range of marketing and customer engagement tools, including email marketing, social media integration, customer loyalty programs, and analytics and reporting tools to help you better understand your customers and grow your business.
What is Ignite eInvoicing?
Ignite eInvoicing is a feature offered by Ignite that enables businesses to generate and send electronic invoices to their customers. It simplifies the invoicing process and ensures compliance with local regulations and standards.
Is Ignite eInvoicing compliant with regulatory requirements?
Yes, Ignite eInvoicing is designed to comply with regulatory requirements. It adheres to the specific invoicing regulations of each country, including Zakat, Tax and Customs Authority (ZATCA) phase 1 and phase 2 eInvoicing requirements in Saudi Arabia.
What is Ignite Shop App?
Ignite Shop App is a feature offered by Ignite that allows merchants to publish a branded mobile app for their business on both the Apple Store and Google Play Store.
How does Ignite Shop App work?
Ignite Shop App provides an easy-to-use platform where merchants can customize and design their mobile app, including branding, colors, and content. Once the app is created, Ignite takes care of the technical aspects and handles the app submission process to the respective app stores.
What are the benefits of having a branded mobile app for my business?
Having a branded mobile app can enhance your business's visibility, provide a seamless shopping experience for your customers, and increase customer engagement and loyalty. It allows you to showcase your products or services, offer personalized promotions, and facilitate convenient mobile ordering.